Peter G. Rice, Chairman
Peter is Chairman of BoxInBoxOut, LLC, and his primary responsibilities are business development and strategic planning.
Before purchasing BoxInBoxOut in 2007 with several other investors, Peter was the co-founder (1980) of Plow & Hearth, Inc.. Plow & Hearth is a national multi-channel retailer of products for home, hearth, yard and garden located in Madison, VA. In 1998, he and his partners sold Plow & Hearth to 1-800-Flowers.com, and in 2005 he retired from Plow & Hearth after 25 years as its President and CEO. Peter then served for 6 months as interim president for Winetasting Network, a fulfillment and distribution center for high end wineries in Napa, CA, owned by 1-800-Flowers.com.
Prior to founding Plow & Hearth, Peter was involved in the formation of two other start-up companies, Blue Ridge Mountain Sports (a specialty retailer of outdoor apparel and equipment) and Phoenix Kayaks (a manufacturer of kayaks and related accessories).
Peter received his BA from Williams College and his MBA from the University of Virginia’s Darden School. Peter is an avid outdoorsman (hiking, skiing, kayaking, fly-fishing, and bicycling) and enjoys tennis and golf. He and his wife Peggy live in Madison, Virginia.
Keith Kirssin, President
Keith is President of BoxInBoxOut, and his primary responsibilities are operations, technology, human resources and strategic planning. He is also very involved in the sales and marketing end of the business.
Keith has been in charge of operations and technology at BoxInBoxOut for 13 years and has been its president since 2008. Keith is an IT wizard and implemented the company’s state-of-the-art Warehouse Management System (WMS), complete with EDI capability and RF scanning. The system provides real-time reporting for our customers via their own web browsers. Keith and his team do custom integration to provide automated communication between our customers’ systems and the BoxInBoxOut WMS. He has also been intimately involved in the development of a number of commerce-enabled websites, using the excellent MagentoCommerce platform, and works fluently with a number of programming languages, including HTML, PHP and SQL.
Prior to starting at BoxInBoxOut, Keith was in charge of call center and warehouse operations for a publishing company in Charlottesville, VA. Before that he was a branch manager for Enterprise Rent-A-Car.
Keith graduated from Virginia Tech with a B.S. in Marketing. He is an avid guitar player, soccer player and coaches youth soccer. He, his wife Lisa and their two children live in Ruckersville, VA.
Brad Paton, Director of IT
Brad joined BoxInBoxOut in 2013 as IT Director, with primary responsibilities of keeping systems and servers up and running, along with ensuring successful and accurate data flows, both within BoxInBoxOut’s internal systems as well as to and from our clients’ diverse range of information systems. Brad is fluent in HTML, PHP, SQL, and XML, and has a working familiarity with JSON, MongoDB, and CSS. Prior to joining BoxInBoxOut, Brad was the Senior Content Manager for the U.S. Postal Service’s online storefront since 2007, following a seven-year stint as a MySQL/PHP consultant for a variety of publishing and ecommerce groups, and five years as the lead systems and operations manager for a Charlottesville publisher. Brad studied Magazine Writing & Editing at the University of Missouri’s School of Journalism, and has enjoyed using his love of soccer and music, nurtured as a young man in suburban St. Louis, MO, to help feel at home where-ever work took him. His 20 years experience has included two stops each now in New York City and Charlottesville, along with intermediate stations in Paris, France, and Washington, DC. He and his wife, Julie, and their two boys call Charlottesville home.
Our Talented Account Managers
BoxInBoxOut is very proud of our experienced, customer-oriented account managers, who are pictured below.
Each BoxInBoxOut client is assigned to a specific account manager, who handles many aspects of the client’s relationship with us. Our managers are often physically involved in the pick, pack and ship functions for their accounts, and they know their clients’ product lines and requirements inside out. Account managers typically handle 3- 6 clients, depending on size and complexity.
Our clients also have the option of having a dedicated account manager on our premises, and two of our clients have chosen to go this route. In these cases, the dedicated managers have taken on functions that would otherwise be handled by the client’s own associates. These functions can include telephone sales, customer service, ordering supplies, QuickBooks maintenance, etc.
Robyn Taylor, Account Manager
Robyn is in her second year as an account manager for BoxInBoxOut. Previously, Robyn worked for 10 years at Plow & Hearth, a national catalog and on-line retailer. For 5 of those years she managed all aspects of the direct to consumer drop-ship program with P&H’s many drop-ship vendors. Robyn also worked for 2 years as a tasting room manager for a local winery.
Robin Marston, Account Manager and Assistant Operations Manager
Robin has worked as an account manager with BoxInBoxOut for over 10 years. Robin has worked with an incredibly diverse number of product categories, from cosmetics to modern furniture and from books to audio equipment. Robin also worked for 6 years as an executive assistant for a Virginia winery and equestrian company.
Wendy Ross, Account Manager
Wendy is in her second year as an account manager and spends most of her time as a dedicated manager for one of BoxInBoxOut largest accounts. This client sells a diverse line of products, from expensive Italian lighting and ceiling fans to fun and practical, high design products for the home. Wendy also came to us from Plow & Hearth where she worked for five years in receiving and pick/pack/ship.
Lynne Blankenship, Dedicated Account Manager
Lynne has been a dedicated account manager for one of our clients for 4 years. As such she works directly with our client’s sales organization and with its many retail accounts. She also assures inventory and supplies are ordered in a timely fashion, enters all sales orders in our customer’s QuickBooks account, and manages all aspects of the kitting and production operation. Lynne was at Plow & Hearth for 15 years where she worked in purchasing, as an assistant to the VP of Operations, and in the benefits and payroll areas.
Web Development & Marketing
Jean Enzbrenner, has been with the company for over 7 years and is a key member of the Marketing and web development team working with our BoxInBoxout clients. She is the Email Marketing Manager and a Merchandiser for our sister company, Giftcollector.com. She has expanded the email marketing program for GiftCollector to become a significant portion of the business. She has experience with a variety of email vendors, including Mail Chimp and Bronto, and she is working with them to achieve more growth in automation and targeted messaging based on customer behavior. With attention to detail and a photographer’s “eye” for good composition, Jean creates professional and attractive newsletters to capture the customer’s interest. She is committed to maintaining high standards for message execution and list management. In addition to managing email programs, Jean is our primary designer and is thoroughly experienced with development on the Magento platform. She is also very familiar with WordPress. Jean received her B.A. from the College of William and Mary.
Amy Boatright has been our call center manager at BoxInBoxOut for the past two years. She also oversees the order processing, vendor relations, and customer service center for one of our largest customers. Amy received her B.F.A. from Virginia Commonwealth University. In addition to her knowledge and experience in customer service, she has over 10 years experience in the garment design, manufacturing, and production industry and 6 years experience in web merchandising and marketing. Her experience brings a breadth of knowledge to BoxInBoxOut that is beyond the typical customer service manager, which allows her to identify possible problems and avoid common pitfalls in the business to customer supply chain. She is dedicated to giving both our business clients and their customers the best service and shopping experience available.