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Superior Customer Service

We are always available to our customers and take great pleasure in getting to know them on a personal level, as well as to understand their unique business challenges and opportunities.

 

Knowledgeable & Skilled Staff

Our management team has over 40 years of combined experience in warehousing, logistics, fulfillment, and customer service.

 

 

State-of-the-Art Technology

We supply our clients’ with cutting edge, customized software to handle their reporting and information needs.

Added Value Services

We make every effort to provide custom solutions and services, rather than requiring our customers to fit into a prescribed model.

 

We're Here To Help

We know that our clients build their businesses on service to their customers. As your partner, our job is to satisfy your customers with quick, accurate shipments and by providing you with all of the information you need on inventory levels and order processing.

Testimonials from our Customers

We’ve now been working with BIBO for a few months and I wanted to send a note to express how pleased I’ve been with your service to date. I’ve not received a SINGLE complaint from customers regarding damage to books received – which goes to show the care your people have been taking with protecting the products I’ve placed under your care. Something that is VERY important to me.

I LOVE the system Sarah and her team has set up for picking. It’s well organized and does a great job keeping the loose stock available and protected.

In addition, your client services people have been GREAT to work with. From time to time I’ve had to cancel an order (because the person wanted the books personalized), or had some other issue that required “personal intervention” and they’ve always been fast and communicative and nothing has fallen through the cracks.

Your invoicing system is transparent and makes it easy for me to understand my costs and when shipping supplies have run low, your people have let me know and we’ve been able to get supplies shipped directly to you without problems or incidents.

Your online systems make it easy for me to track inventory and the status of orders and the integration with our Paypal system has gone better than I thought possible (Yes, there were a few minor issues – one of which we are still working through, but for the most part I’m highly impressed with how quickly we got “up and running.”

And last but not least, the flexibility you and your team has provided has been exceptional. We’ve come in and signed books (something you’ve made easy for us to do), we’ve hand delivered stock, and we’ve picked up items when necessary. All of which has made working with you a pure joy.

In short, I can’t think of a single area where you did not exceed my expectations, and in my 30+ years of business experience, I can’t think of another organization that I can say the same about.

You and the other principles at BoxInBoxOut have much to be proud of regarding the team you’ve put together and the systems you’ve developed. If you ever need someone to act as a reference I’d be more than happy to discuss my experiences with your company. You’ll not find a bigger cheerleader than I.

Thanks for making my search for a partner for this service a great one, and I’m looking forward to many more years of working together.

Robin Sullivan

Michael Sullivan Books

Over the past four years, Box In Box Out has been virtually flawless in execution, which is amazing considering the thousands of packages that have been shipped out. This doesn’t happen by circumstance, you learned about our business and needs, and you have applied that knowledge to managing our account.

I can’t tell you what a relief it has been working with BoxInBoxOut compared to other fulfillment situations we’ve had. The few inevitable start-up problems have been dealt with promptly, all the mistakes owned, and we had a customer tell us how nicely their package looked when it arrived. When we had an outgoing email glitch, you guys fixed it at 10:30PM! We’ve sung your praises,

I wanted to thank you both for the amazing amount of orders you pushed out in a very short time period. I never ceased to be amazed. 136 orders (just one customer) in few days –all custom – WOW! Just WOW!! THANK YOU!!!!

This is a testimonial from RR Books
 
I want to let you know that we have been very happy with Brad and the team. It’s so nice to know that this part of our business is in such good hands. We really appreciate it!
This is a testimonial from Arqspin of Charlottesville, VA.

Thank you for all of your hard work this week. I know we asked you to get a lot shipped over the last few days. You and your team have done a great job helping us manage our holiday rush.
Thanks again

This is a testimonial from RR Books of Reading, PA. They moved to Box In Box Out from another 3PL provider in May, 2015.

I can definitely say that we have been happy with the fulfillment by Box In Box Out! Brad and the team are so friendly and accommodating. It has been a HUGE improvement over our last experience with outside fulfillment!! I really like the online system and I find I use it more than the emailed reports. It’s very easy to see our stock and the orders that shipped. November is our busiest month and our orders are starting to pick up. I’m confident that we are prepared!

This is a testimonial from our long-standing client, Y-Design Group (ydesigngroup.com)
Box In Box Out has been handling our diverse product assortment for years with the flexibility and professionalism that our customers deserve and expect. They have a firm grasp of the processes and tools that we need to manage both our owned inventory and customer returns, and they are quick to adapt when we bring in new product lines or update our processes. Box In Box Out has always held themselves to the same level of masterful, scrappy capability that we hold ourselves to, and we can count on them to be a talented and trustworthy extension of our business.

BoxInBoxOut,

This note is long overdue.

Robyn, Tim and their team have been doing an exemplary job managing Arqspin’s warehousing functions. They are efficient, polite, and dependable. Almost once a week they are able to handle an order or request that I did not think was possible. Thanks again for providing such great service.

After years of over-spending and having no customer service or follow-through with other fulfillment houses, I was thrilled to finally find Box in Box Out! I’ve been with them for several years now and it is such an amazing feeling everyday to know that I don’t have to worry that my orders are being processed. Orders come in and my personal team at Box in Box Out takes care of everything. I feel like they are actually part of the CastMedic Designs’ family and a vested partner in my business. It’s great to have 100% faith in your fulfillment house as on-time shipping is one of the most important aspects of a business.

We are very pleased with the overall performance of BoxInBoxOut! We feel BIBO has allowed us to grow in a way that was not possible before. We find working with you and the team to be friction-free and painless.

We selected BoxInBoxOut as our fulfillment partner over a year ago. We were looking for a warehouse with experience in fulfilling cosmetics, but we also wanted a partner who would provide an automated system for electronic order processing, something not provided by many other warehouses we considered. The switch from our old warehouse and the integration with BoxInBoxOut was very smooth, thanks to the excellent service provided by Keith and his team. We continue to be very happy with their services. They are very responsive and work with us to provide better service to our customers on a daily basis.

Transitioning our fulfillment operations to Box In, Box Out has been a great decision. Not only have their services been timely, reliable and accurate- we consider them a collaborative partner, willing to roll up their sleeves and help us in other aspects of our business operations beyond warehousing and fulfillment.

A few months ago I was tasked with finding a new fulfillment center for a booming wholesale business.  As is my practice I researched and visited many locations. From the very first phone call through all my subsequent visits, Box In Box Out stood head and shoulders above all others.  Not only was there an incredible attention to detail but there was also an unprecedented level of customer service.

It did not matter what level of employee I interacted with they all exhibited the very best levels of attitude, understanding, and service.  As someone that has deal with fulfillment centers my whole career I have never experienced this level of professionalism from every single employee.  Box In Box Out is at the top of my list for every single one of my clients!!!

I am more than happy to recommend Box In Box Out. I think that for me flexibility is their greatest strength. I work with them for nine different brands being shipped to the USA from six countries and the products I sell are quite varied. In addition to providing very reliable service, Box has been really willing to adapt to whatever my needs are for all of the different lines. In addition they are well versed at shipping to all the major stores as well as drop shipping to individual customers (they currently drop ship for me). All the information is always available online and reports are issued daily. I’m really happy with Box In Box Out’s service and find that they are always willing to find a solution for any issue that may arise.

We were running a successful bricks and mortar store for 20 years when we decided to try our hand at e commerce. After much research into our fulfillment options, Box In Box Out was the hands down choice. From helping us with inventory management, to customizing our packages, BIBO has been invaluable in getting our online store up and running.

We have been extremely satisfied with the professional and good value service we have received from Box In Box Out since we started trading in USA in 2009. Whether our sales orders are for web customers, retail stores, wholesalers, or other international clients in the Americas all have been serviced by BoxInBoxOut to a high degree of accuracy and timeliness. They provide a full warehouse and fulfillment service to take care of our goods once arrived from port to safely packed and delivered to our clients, supported by good online and monthly reporting systems to help us keep track. As a small ambitious New Zealand based company we feel we have found a great logistics partner in USA that we can grow rapidly with in good confidence they will always get the job done well. All their staff have been a pleasure to work with and we highly recommend the BoxinBoxOut service.

In 2004, Offi was bursting at the seams in our small “garage” warehouse in California, and our customers were tired of paying west coast shipping. So we partnered with Box, and they took us out of the garage and into the world of international logistics operating in Virginia. Since 2004, Offi has grown and our demands have changed in the areas of technology, assembly, customer service, and logistics management, but Box has always been able to provide the services we needed. We consider Box an integral part of Offi’s operation, and value the partnership as a strategic business advantage going forward.

We have been working with Box In Box Out as our fulfillment provider for the past 3 years, and couldn’t recommend them highly enough. The team is great to work with, very efficient and go the extra mile to ensure accurate and on time delivery at the best price. We are looking forward to expanding our business in the US, confident that we have warehousing and fulfillment to support this growth long-term.

We are very pleased with the services provided by Box In Box Out. The personalized customer service, responsiveness to our needs, and electronic inventory management system all enhance the efficiencies of our business and convey a professional image to our customers.

I have worked with the Box In Box Out team for a number of years and was pleased to learn that they “officially” expanded their service offerings to include marketing, e-Commerce design and consulting. Box In Box Out’s growing team has helped us enormously in these areas over the years, so it makes sense that they would make these services available to a wider-audience. When we began conversations about expanding our business channels, we relied greatly on Box In Box Out’s marketing and technical expertise and guidance. Their teams are skilled and knowledgeable professionals who worked with us closely to design a B2C website (www.spastation.com) that is just right for us. In addition to consulting services, they were also able to implement the solution. Their technology skills have proven to be truly outstanding. Not only did Box In Box Out implement the website, they also worked with us to create a series of integration points with our enterprise application and fulfillment center. They adapted technology to meet our unique affiliate needs and continue to stay abreast of trends and advise us. Box In Box Out is extremely reliable and can be counted on to help with day-to-day operational needs, as well as pressing issues. Box In Box Out is a true business partner and works with us as an integrated part of the team. We are very pleased and fortunate to have such a talented extension to our team and I recommend them highly.

BoxInBoxOut is not only an outstanding fulfillment partner; they have also played an instrumental role in getting the right e-commerce solution installed for our new online venture, Yogaflipchip.com. Leveraging their in-depth practical knowledge, they configured the Magento platform to meet our specific needs, and did so with great skill, efficiency and courteousness. And we are very happy with the result: our online store is robust, professional, intuitive and includes all the features we had wanted, and more.

WallCandy Arts has been with Box In Box Out since 2008, and I only wish we’d found them sooner! The team at Box always comes through for us when unexpected issues arise and can be counted on to provide excellent fulfillment services and price competitive value added services, such as social media support, web development and SEO. BoxInBoxOut is great at navigating through the exhaustive and ever changing logistics manuals imposed by retailers both large and small, which goes a long way to support our vendor status- especially with stores like Target, as well as to protect us from charge backs and penalties. With vast business and fulfillment experience, Peter and Keith are also excellent resources for advice. We really do consider BIBO our partner and wouldn’t dream of looking anywhere else.

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