Position title
Account Manager

This person will be responsible for one of our top clients here with Box In Box Out, ensuring that all projects and requests are carried out in a timely manner. They will be an extension to the client's team and be the liaison between all departments including and not limited to:

  •  Deliveries, Receiving, and Inventory
  •  Order Management
  •  Kitting/Asssembly of products
  •  Returns management
  • Ensure all deliveries have been received and accounted for. Ensure deliveries are checked for QC and 1 image of each item taken and uploaded to the clients' cloud folder. Communicate any discrepancies to the team.
  • Ensure all orders are shipped within SLA timeframe. Process replacement orders once per day (Shared Google Sheet). Manage requests for notes to be added to orders and any ad-hoc order requests.
  • Oversee kitting projects from inception to completion - providing quotations and images on receipt of the request, initiating the project, and ensuring the completion of these projects in a timely manner.
  • Record returns (Shared Google Sheet) as they are processed by warehouse team to allow for an efficient returns process.
  • Communicate by Slack/Email/Phone to any requests sent by client and ensure all requests are responded to in a timely manner.
  • Minimum 2 years experience of working with Google Suite
  • Minimum 2-3 years customer service experience in Warehouse / 3PL environment
  • Excellent communication and organizational skills
  • Demonstrated ability to work in a fast-paced environment
  • Demonstrated ability to take photos that are clear and easily readable
Job Benefits
  • Medical and Dental offered
  • Paid Time off provided
  • Salaried Position

Please email resumes to jobs@boxinboxout.com.

Employment Type
Beginning of employment
Immediate Opening
Job Location
7021 Wolftown Hood Road, Madison, VA, 22727, US
Remote work from: Virginia - Madison area - Hybrid possible - will need to be on site quickly though if required by client
Working Hours
Monday - Friday - 8:30 to 5pm.
Base Salary
$40,000-$45,000 Per year
Date posted
May 31, 2023
Valid through
July 10, 2023
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